David Benge has served as President of ABI Document Support Services from July 2000 to the present. In this role, David is responsible for the strategic direction of the division and the complete satisfaction of ABI’s extensive client list.
David began working in the record retrieval industry in 1990. Leveraging more than 20 years of industry experience, David is committed to strategies that have direct and positive impact on client satisfaction and long-term client retention.
David attended New Mexico State University from 1987 to 1989 and the University of Redlands from 1989 to 1991.
Donna Rice serves as the Vice President of National Sales for ABI Document Support Services. She is responsible for nationwide record retrieval program sales, roll out, implementation, and ongoing client satisfaction. Donna’s dedication and focus has enabled her to create programs that streamline processes and reduce cost for ABI’s national insurance carrier clients. Additionally, Donna has played a key role in new product introductions.
Donna joined ABI in 2001 as an Account Executive. Prior to joining ABI, Donna was an Account Executive at a large printing company and forms organization where she assisted clients by standardizing clinical documents and streamlining workflow. During her career, Donna has earned multiple certificates of achievement in a number of areas.
As Donna looks to the future of ABI in the record retrieval industry, she is eager to continue to provide clients with service levels that exceed expectations, revolutionary product offerings, process enhancements, and a truly customer-centric business model.
Denise Luera serves as the Vice President, Operations for ABI Document Support Services. She is responsible for overall day-to day operations and leads her teams to support ABI's rapid growth nationwide. She continues to focus on strategic planning, goal setting and working with the ABI Leadership team to drive company goals throughout all aspects of ABI's retrieval process.
Denise joined the ABI team in 2000 as a Record Retrieval Specialist and has since held various positions in the company, each with increased responsibility.
Denise is excited to lead her team toward continued levels of success and is dedicated to fulfilling the current and future needs of ABI records retrieval clients.
Brenda Gardner serves ABI Document Support Services as the Senior Director of Operations – Shared Services. In addition to her oversight of the Midwest and Opposing Counsel offices’ retrieval operations, Brenda also leads the ABI Operational Support Teams who provide quality control, document classification and chronologies, billing and financial customer service for all of the ABI regional offices. These critical teams ensure accurate and timely delivery of orders for our clients.
Prior to joining ABI, Brenda was the General Manager and Buyer for a regional apparel chain where she was responsible for strategic planning and development of new physical and cyber stores, along with operational management of all staff and locations. In total, Brenda has more than 35 years of experience as a manager and operational leader. She holds a Bachelor of Science degree from Missouri State University in Communications.
Looking to the future of the record retrieval industry, Brenda believes the industry will continue to evolve rapidly, and she looks forward to being part of the team that leads in innovation and client satisfaction.
Parviz Rezvani serves ABI as Senior Director of Operations. In this role, he is responsible for ensuring that all orders are received, processed, and delivered in a timely and accurate manner in order to meet or exceed client expectations.
Parviz has more than 30 years of experience in the record retrieval industry, and more than 25 of these years were in a management-level role.
Looking to the future of the record retrieval industry, Parviz is eager to be part of the team driving change from paper-based processing, to a completely electronic environment.
Derrick Chan-Sew serves ABI as the Director of Information Technology. In this role, he is responsible for the security, infrastructure and information systems that are central to ABI's business.
Derrick has over 15 years of experience working with small to large-sized organizations in the insurance, healthcare and technology sectors. He has a degree in Computer Science with a minor in Digital Arts from the University of California at Irvine and an MBA from the University of Southern California.
Derrick is passionate about growing ABI opportunities through innovative technology solutions.
Steve Pylman serves ABI as the Director of Human Resources. In this role, he is responsible for HR strategy and workforce development in addition to oversight of general administration including office leasing and relocations.
Steve has more than 15 years of human resource experience along with an MBA and a Bachelor’s degree in Human Resource Management. He’s helped organizations through M&A, relocate corporate offices and improve productivity through developing strong talent.
Steve believes that there’s no better way to service customers than through a well-developed workforce and this commitment will help to further drive ABI’s leadership position in the industry.
Gina Ralph serves ABI as Director of National Sales where she is responsible for the strategic leadership of the nationwide sales team.
Gina joined ABI in 2007 as an Account Executive and has more than 15 years of sales experience in the legal services industry. She has held multiple sales positions within ABI and has helped to substantially grow records retrieval sales.
Gina looks forward to leading her sales team and providing innovative cost saving solutions to the legal and insurance industry. Gina feels that clients today not only demand cost savings, they require innovative time saving solutions and ABI's value-added services answers these requirements.
Paula Clark serves ABI as Director of National Accounts and is responsible for the generation of sales growth amongst ABI's insurance industry partners.
Paula joined ABI in 2007 as a Sr. Account Executive. During this time she has also served as a Regional Account Executive and then moved up National Account Manager. She brings over 15 years of experience in records retrieval services and has been instrumental in the development of our sales programs, product direction and customer focus.
Daniel Anderson serves ABI as Director of Finance where he leads the Accounting and Financial Strategy teams in support of ABI’s ongoing growth and expansion. Daniel is tasked with continually improving existing processes and systems while integrating new programs to facilitate growth.
Bringing over 17 years of finance experience, Daniel oversees trend analysis, financial modelling, operating budgets and long range financial plans. Daniel has a BS degree in Finance from Sonoma State University School of Business and Economics and an MBA from the University of Redlands.
Daniel believes the future of record retrieval will transition towards paperless process and faster turnaround for clients.
