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We’re here for you.

The ABI Customer Service Team is passionate about making the ordering, receiving, and reviewing process a snap.

Contact us by Phone:

Talk to an ABI Team Member: 800.266.0613


Download a User Guide:

eSummary Mobile User Guide

General

I lost my password. How do I retrieve it?

To request a lost password please click login at the top right of the screen, select the I forgot my password link, and complete the information on the password request form.

How do I download a copy of the records?

To download a copy of the records, click login on the upper right corner of the page and enter your login credentials. Select the specific order on the order tracking page and click the eSummary by ABI™ icon. In eSummary, you will simply click the download tab on the right side of the screen and click on the paper icon next to the facility you wish to download.

How do I find the current status on a particular record order?

To locate the status of an order, login at the upper right side of the screen and go to the order tracking page. Then click the blue bubble next to the desired order. Additionally, if you want an up-to-the-minute status update, click on the details bubble twice.

Training

What training options are available?

Training regarding ABI's record retrieval ordering process or eSummary by ABI can be completed via web-based training, and in many locations in-person training is also available.

How can I request a training session?

To request training on ABI's record retrieval ordering process or eSummary by ABI simply complete the training request form to the right and a member of the ABI Team will be in touch within one business day.