ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records
As the industry innovator, ABI continues to develop new technology and to help our clients reach more successful outcomes. These integrated technology offerings are created by our US-based IT and Legal Support teams who offer extensive experience in the insurance and legal marketplace.
Order Records Online
Track Orders & Status 24/7
Easy Order Follow-Up
Enhanced Communication with ABI
Immediate Receipt of Records Once Uploaded
Quickly Share Files With Single or Multiple Parties Securely
Organize and Manage Records Faster
Analyze and Summarize Records In A Single Platform
EASILY ONBOARD NATIONAL CLIENTS
With 5 regional headquarters and over 15 US offices, ABI is your best choice for nationwide record retrieval. Our expert team facilitates a seamless on-boarding experience with an extensive range of services, experienced staff, state-of-the-art technology and the most competitive rates in the industry. ABI employs the largest network of field agents with sustained, long term custodian relationships and this team is further supported by dedicated field schedulers which allows ABI to provide unrivaled, excellent records retrieval in all 50 states.
STREAMLINED TURNAROUND TIMES
From placing your first order, to electronically receiving the records, ABI’s entire process is built on proprietary technology that provides our clients visibility into every step of the retrieval process and faster retrieval turnaround times. This process, combined with eSummary™, digitizes the time consuming records organization, analysis and summarization process and allows ABI clients to accurately organize, analyze and summarize records in half the time.
SUPERIOR CLIENT SUPPORT
ABI’s Client Relations team is committed to providing excellent customer service to every client on every order. In fact, this superior service is only one of the reasons why ABI holds the highest client retention rate in our industry. How can that be? To begin with, every claims and legal office is assigned a dedicated Client Relations team consisting of two Client Relations Representatives, an Account Executive, a Regional Director, and a National Account Manager. This team is familiar with your specific account needs and works to ensure ABI consistently exceeds your expectations.
Have a question? ABI provides greater accessibility to your Client Relations Representative via your ABI web account, email, or phone for a quick and thorough response. Plus, our Online Status Tool allows ABI clients to track the progress of their orders — 24 hours a day and 7 days a week. ABI further supports this commitment to clear communication with regular client surveys to provide ongoing feedback for enhanced service opportunities and better customer satisfaction. Still need a reason to work with ABI? We have the happiest team of employees and we’re ready to work with your firm.
ACCURACY & ACCOUNTABILITY
Whether you’re ordering one record or one hundred, ABI Document Support Services provides accurate, secure record retrieval and document management solutions you can trust.
Observation of Federal and State Privacy Guidelines
ABI observes all federal and state privacy guidelines, including but not limited to material that may be referred to as individually identifiable health information, protected health information, personally identifiable information, and personal information. Our understanding of the nuances of the federal and numerous state guidelines enable us to meet or exceed the applicable standards regardless of the regulating authority. Our clients and custodians can rest assured that our Privacy Officer reviews and evaluates each regulatory requirement, provides appropriate training and direction to staff, and obtains all necessary business associate agreements from vendors and subcontractors to ensure compliance.
Reports & Process Review
ABI offers unmatched turnaround times, costs and value added solutions for our clients — but don’t just take our word for it. ABI provides any format of reporting weekly, monthly or quarterly to meet our clients’ needs. We consistently receive feedback on our client surveys, and as a result, have used this feedback to modify some processes and continually improve our service. That feedback combined with our quality control checkpoints at multiple stages of our process ensures complete, accurate and timely delivery of records to every claims and legal office we work with across the country. ABI consistently meets or beats all contractual client SLA’s which further affirms that ABI Document Support Services is the gold standard in record retrieval and document management solutions.